Suppliers, being one of our key stakeholders, form a critical part of our business success. We firmly believe in establishing mutually beneficial relationships by selecting partners who align with our values, business ethics, and commitment to sustainable practices. We have a strong global network of suppliers spread across many countries including Australia, Indonesia, South Africa, USA, Germany, etc. During the reporting period, 100% of our inputs were sourced sustainably. Around 14.37% of our input materials were sourced directly from MSMEs/small producers and 94.32% of total procurement were sourced from within India.

Supplier Code of Conduct (SCOC)

Our supplier code of conduct is based upon internationally accepted and advocated principles of human rights, labour, environment, ethical and fair business practices as described in United Nations Global Compact (UNGC). It serves as a guiding framework for all our supply chain business partners, including suppliers, contractors, consultants and agents, ensuring their compliance to the principles set out in the policy. All our suppliers are expected to comply with all applicable laws and regulations and prohibit child labor, forced or compulsory labour, discriminatory practices, harassment, promote freedom of association among workers and ensure fair wages and working hours. As a part of our commitment to promote sustainable sourcing, we conduct periodic assessments of our suppliers to assess their compliance with legal, behavioral, health and safety, and other essential norms of SCOC. 

Click to read Supplier Code of Conduct.

Supplier Evaluation and ESG Risk Assessment

We're proactively committed to establishing a sustainable and responsible supply chain and have introduced a supply chain assessment program for our critical suppliers. This program, implemented in phases, aims to thoroughly evaluate and enhance the sustainability practices of our suppliers and business partners. Our supplier risk identification process helps to identify potential and actual ESG risks material to our supply chain during two stages: onboarding new suppliers and evaluating/re-evaluating identified significant suppliers. Executive management oversees the effective implementation of the supply chain assessment program to make informed purchase decisions.

As part of the program, we've initiated a supplier desk-assessment based on nationally and internationally accepted frameworks and methodologies. Our suppliers are requested to provide relevant information on their performance, adopted policies, and practices to help us evaluate their sustainability. We have also initiated second party assessments for our suppliers by onboarding suppliers through a digital platform.

We have a total of 3,571 suppliers (this number includes small, medium, and large-scale suppliers - fulfilling capex, apex, raw material, and service’s needs) around the globe. Out of these, around 51 suppliers are identified as significant Tier-1 suppliers, who contributed to 75% to the total procurement spent. There are no suppliers from non-Tier 1 who are identified as significant suppliers. All the significant suppliers were assessed on various ESG parameters during FY 2024-25. The assessment process is being conducted on an annual basis.

During the assessment we assessed suppliers via desk assessments/on-site assessments and 1 supplier was identified with substantial actual/potential negative impacts. The supplier was supported in corrective action plan implementation. Our target for FY 2024-25 was to cover 100 % of suppliers with corrective action plan who have been identified to have potential/actual negative impact.

We conduct capacity building programs on ESG parameters, and all our significant suppliers are invited to attend the trainings and workshops. During the reporting year, all significant suppliers have attended the trainings.  In -depth technical programs are conducted for the suppliers. Our target for FY 2024-25 was to cover 100 % of our significant suppliers in capacity building program. Furthermore, in the screening process for significant suppliers, we take into account risks for negative ESG impacts related to a country's political, social, economic, environmental, or regulatory situation along with sector-specific risks and commodity-specific risks such as emissions, energy consumption, human rights, biodiversity, etc.

Based on the assessment result, we support suppliers to establish improvement or corrective action plans, and plan to conduct continuous monitoring on the improved outcome. We have set a minimum requirement that suppliers must comply with for contract awarding. Suppliers who are unable to meet expectations within a specified time frame will be temporarily excluded from the list of potential suppliers until they achieve compliance.

As part of our Supplier Code of Conduct - we preserve the right to take necessary corrective actions at our sole discretion that may include, but not be limited to, capacity building of the suppliers to take remedial measures, allowing a time as deemed fit by us for the same, or termination of business relations with the concerned suppliers. However, currently no suppliers were terminated on the basis of identified actual/potential negative ESG impact.

Purchasing practices towards suppliers are continuously reviewed and monitored to ensure alignment with the Supplier Code of Conduct and to avoid potential conflicts with ESG requirements.

A third-party digital platform has been deployed to assess key suppliers on ESG parameters, helping to identify potential environmental, social, and governance risks and enabling both mitigation and continuous improvement. This initiative is aligned with our Supplier Code of Conduct, which outlines expectations in the areas of environmental responsibility, human rights, labour practices, business ethics, and compliance management. The requisites covered as part of the digital platform comprises assessment methodology in alignment with regulatory as well as recognised industry requirements.

Promoting Growth through ESG Education and Awareness

In order to strengthen the supplier assessment program and promote understanding of ESG among suppliers, we conducted awareness programs. The topics of the ESG awareness program covered emissions management, energy security, water security, circularity, safety, etc.  During FY 2024-25, 100% of assessed supplier were covered under the training programs. Moreover, we conducted awareness sessions for internal stakeholders responsible for managing the purchase related decisions, covering senior management and concerned employees. We will strive to continue to increase ESG awareness among our suppliers and employees.

Our Customers

We are a leading energy solutions provider to businesses, catering to a diverse portfolio of clients. With a primary focus on state distribution companies, we specialise in delivering tailored energy services to a range of B2B customers, including numerous distribution utilities, designated nodal agencies, and commercial and industrial enterprises.

Our commitment to customer satisfaction is unwavering, and we strive to improve customer engagement, manage customer relations, and provide timely responses as well as streamlined payment services and invoice management through digital platforms.

Our customer satisfaction survey covers 100% of our operations.

We are proud of this achievement and will continue to prioritise customer satisfaction as we strive to build strong relationships with our clients. Our focus on delivering exceptional customer experiences will enable us to maintain our position as a dynamic player in the energy sector and drive long-term growth for our business.

We have made significant strides in delivering electricity at the lowest possible cost to DISCOMs, who represent the majority of our customer base. For example, we supply electricity from our Salboni plant to the West Bengal State Electricity Distribution Co Ltd at a levelised tariff and have signed long-term Power Purchase Agreements with Maharashtra State Electricity Distribution Company Ltd for Solar-Wind Hybrid projects at viable tariffs. By offering competitively priced electricity, we enable DISCOMs to extend financial assistance such as subsidies to end consumers, thereby improving energy affordability.

As an Independent Power Producer (IPP), we serve only Commercial & Industrial (C&I) customers and do not have direct access to retail consumers, which limits our ability to offer flexible payment options. However, we have introduced digital metering systems that enable real-time monitoring of electricity generation. Improved monitoring and invoice generation allows for ease of payment, helping customers better manage their utility expenses and support budgeting. Additionally, we also have a digital payment tool called ‘Global Business Solutions’ to help customers manage their payments.

We actively engage with local communities to promote access to clean energy, including targeted renewable energy interventions in hilly and snowfall-prone regions such as Kinnaur, where frequent electricity interruptions persist. Recognising the abundant potential of solar energy, we installed 122 solar streetlights and 5 solar geysers across various locations in FY 2024–25, enhancing sustainable energy access and supporting the community’s transition to renewable sources.

We have committed to substantial infrastructure investments to improve access to reliable and clean energy and are now entering an accelerated growth phase under Strategy 3.0, which outlines our ambition to triple generation capacity to 30 GW and achieve 40 GWh of energy storage by FY 2030. To realise this vision, we plan to invest ₹1,30,000 crore in cumulative capital expenditure between FY 2026 and FY 2030, with the majority of FY 2025 capex directed toward renewable energy projects including wind, solar, hydro, Battery Energy Storage Systems, and green hydrogen.

Our integrated energy-water nexus projects promote sustainable resource management, with recycled water used for horticulture and gardening, and pneumatic cleaning systems, which are deployed to reduce water consumption for electricity generation. Further, to minimise water use, dry robotic cleaning has been adopted across most new solar installations allowing for water-efficient energy generation.